Retail Therapy: Why The Retail Industry Is Broken – And What Can Be Done To Fix It

Almost weekly, the news is full of stories about disappearing retail chains some of which have been around for decades. From BHS and Maplin in the UK, to ToysRUs, Aeropostale and A&P in the US, recognised names are vanishing overnight with the loss of hundreds of stores and thousands of jobs. As such large organizations disappear, so the malls, shopping centres, high streets and main streets become emptier and less appealing to visit. Mark Pilkington argues that, while the decline in manufacturing receives more news attention, the retail sector is more important in terms of job numbers: in the US, it employs around 30 million people; in the UK, around 10 million (not just in selling, but in property, manufacturing, logistics and distribution as well). And as such, anything that jeopardises the retail sector will have a deep and lasting impact on millions of lives, as well as on public policy. While many people will point a finger at the Amazon effect, this is an oversimplification. Deeper forces are at work that are changing peoples relationships with brands, the balance of power between producers and consumers, and the whole nature of the supply chain that has existed since the industrial revolution. Sorry, Were Closed offers a comprehensive analysis of these forces and their impact on the world of retailing. More importantly, it presents a cogent analysis of the longer term trends that are shaping retailing, and outlines a clear road map for sustainable success in the future.