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Home » sách tiếng anh » How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work
How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work
297.000đ
239.000đ
Dealing with difficult people – from awkward customers at work to irritating neighbours at home – is a challenge many…
| Tác giả | Alan Fairweather |
| Ngày xuất bản | 05-2014 |
| ISBN-13 | 9780716023982 |
| Kích thước | 12.8 x 1.4 x 19.8 cm |
| Loại bìa | Paperback |
| Số trang | 212 |
| SKU | 1615832586104 |
Giới thiệu sách How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work
Dealing with difficult people – from awkward customers at work to irritating neighbours at home – is a challenge many people face on a day-to-day basis. This book will show you how to:
– Defuse and deal with difficult customers, both on the phone and face to face;
– Manage problems with colleagues in the workplace, including a manipulative boss;
– Handle difficult day-to-day interactions with any people we come into contact anywhere;
– Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
– Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
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