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English For Tourism And Restaurants – Book 2

English for Tourism and Restaurants is specially written for those who want to enter the tourism industry or the restaurant industry. As an employee, you should speak and behave in a very polite way. By studying this book, you will improve your English for these professional fields.

This book will help you:

– Get familiar with the tourism and restaurant industries through over 100 dialogs about various kinds of situations.

– Learn the essential grammar through simple sentences and clear charts.

– Enrich your vocabulary by studying the “Words and Phrases,” “Word Power,” and “Phrase Focus” sections.

– Strengthen your listening comprehension by doing lots of listening training.

– Improve your speaking skills by frequently doing the Pair Work.

– Deepen your understanding of English for the service industry by doing the large number of exercises.

– Understand certain English items by referring to a great number of colorful pictures.

CONTENTS

Lesson 1　Taking Orders

Lesson 2　Explaining the Menu

Lesson 3　Serving Meals

Lesson 4　Beverage Service (1)

Lesson 5　Beverage Service (2): At the Bar

Lesson 6　Beverage Service (3): Recommending Wines

Lesson 7　Beverage Service (4): Serving Wines

Lesson 8　During the Meal

Review Test 1

Lesson 9　Settling the Bill (1)

Lesson 10　Settling the Bill (2)

Lesson 11　Checking Out

Lesson 12　Foreign Exchange

Lesson 13　Making Travel Arrangements

Lesson 14　Arranging Local Tours for Hotel Guests

Lesson 15　Transportation (1): Taxis and Buses

Lesson 16　Transportation (2): Trains, Subways, and Rental Cars

Review Test 2

Lesson 17　Shopping (1): Basic Expressions

Lesson 18　Shopping (2): Clothes, Cosmetics, and Jewelry

Lesson 19　Aviation (1): Booking Flights

Lesson 20　Aviation (2): At the Airport

Lesson 21　Aviation (3): Upon Arrival

Lesson 22　Aviation (4): During the Flight

Lesson 23　Making Announcements at the Airport and on the Plane

Lesson 24　Making an Emergency Announcement

Review Test 3

Lesson 25　Arranging Banquets and Conferences

Lesson 26　Writing a Semi-Formal Letter

Lesson 27　Dealing With Complaints in a Restaurant (1): Food

Lesson 28　Dealing With Complaints in a Restaurant (2): Service

Lesson 29　Dealing With Complaints in a Restaurant (3): Other Problems

Lesson 30　Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms

Lesson 31　Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms

Lesson 32　Dealing With Complaints in a Hotel and at the Airport

Review Test 4