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Delta Business Communication Skills (Asia Ed.): Telephoning

The Delta Business Communication Skills series is designed to help learners at pre-intermediate and intermediate level to master the key communication skills required in international business English today. Each book in the series is designed for classroom use, but it is also suitable for self-study.Telephoning works with the skills and language required to conduct successful phone calls in English. The units cover; focus on listening, making calls, receiving calls, receiving & leaving messages, dealing with problems and conference calls.